Business service outages can negatively impact your reputation and your bottom line. But service outages don’t need to be overwhelming fire-drills if you take a service-aware approach to IT Operations Management (ITOM).
By using ServiceNow ITOM, you can eliminate outages by managing your operations through a services perspective, consolidating operational information, proactively addressing issues, and quickly remediating incidents.
Xavier helps Organizations align Business and IT to strengthen their relationships. He can rely on 24 years of experience in IT Service Management and IT Operations Management to guide Companies on their journey.
Over the past 17 years Frank held various roles in consultancy, sales and business development where the main focus has always been on the client’s success. Within his current role he focuses on helping organizations to enhance visibility, prevent service outages, and maximize their operational agility. All in full alignment with (or better yet, driven by) their enterprise business objectives.