In preparation of this session, I started with the premise: “Being an agile organisation is good, being an agile service organisation is better”.
This raised many questions. Here are a few:
What is the impact of driving agility from a service perspective instead of a development perspective? How can you combine control and flow in an agile service organisation? Can silos exist in such an organisation? Who defines the pace? Who creates the value? What is needed to get there?
If you are interested in the answers I found, feel free to join!
As a Service Management Expert with over 25 years experience in various IT positions, Eddy always aims at bridging the gap between business and IT, working out solutions which allow to take the next step. In today's world, where Agile and other transformations are severely impacting the behavior and way of working of many organisations, Eddy is continuously involved in ensuring that existing processes can meet new challenges, and that long-standing frameworks like ITIL can cope with this type of evolutions. Eddy is a certified ITIL expert and trainer, and is a board member of ITSMf Belgium,Senior Process Consultant and ITIL Expert, CTG