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moveIT

Efficiency Transformed

Automate and Optimise Technology Service Operations

Video

Abstract

This breakout session will explore how automation can help organisations streamline their technology service operations, resulting in improved service delivery, change velocity and reduced costs. An overview on the different areas that can be automated, using AIOps and workflow automation.

About Aurora Gaimon


Aurora Gaimon, ServiceNow Solution Consultant based in Amsterdam, The Netherlands. She is a truly passioned and an experienced IT professional with over 20 years of expertise in IT Service Management, Strategic Planning (Application Portfolio Management/PPM/Agile) and Customer Service Management. Having worked with major corporations like Broadcom (aka CA Technologies), and joined ServiceNow in August 2018 .