CTG Vice President
Belgium, Health Solutions, United Kingdom
For decades now, ITIL has been the industry standard as a best practices framework for delivering IT services.
Over the years it has evolved several times, each time guiding organisations to adapt to the situation at hand. The most recent launch of ITIL4 earlier this year seeks to address the specific challenges of Agile Service Management.
CTG understands that the success of DevOps and Agile, and the increasing pace of Digital Transformation activities not only affect your Development and Quality Assurance teams but also push the Operations departments in your organisation to join in.
In this morning seminar, we invite you to explore the possibilities ITIL4 offers.
We are happy to provide you with the necessary insights to help you discover where you can and want to go with this, and what it can bring for your own organisation.
The understanding you will gain from this will act as your compass in the storms ahead.
As the next event in in our “moveIT”- series - which focusses on all aspects of your Digital Transformation journey - we’re presenting this as a morning seminar. Sessions will come in 1 general track, allowing you to gain information in an effective and concise manner.
Not only will some of our own specialists take the stage, they will be joined by an international expert. Mr. Paul Wilkinson himself will look at the practical side of things, and share his C-Level insights with you!
At the end of what is going to be a very captivating morning, we'll provide you with ample time to meet your peers, or chat with our specialists.
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Grab educational opportunities
The educational aspect of the conference can expose you to new ways of conducting your business and help you discover how to be more productive. No matter how experienced you are at your business, everyone can learn.
Network with peers
Meet peers from a variety of Industry sectors, and share thoughts and ideas during the various networking moments, to spark new opportunities for your own business.
Encounter new vendors and suppliers
Discover innovative products and services from our partners for your business to stay competitive in today’s fast-paced world.
And let’s not forget about the fun…
Being in business should be rewarding and fun. Our conference adds a layer of enjoyment to your career by mixing a social aspect into your learning and industry branding efforts.
For decades, ITIL has been the basis for most IT Service Management organisations. In fact, it's been around for so long, most people have already forgotten how it all started.
With the focus in a lot of companies shifting to other things over recent years, and the DevOps world bringing a different mindset, it may even seem to some of us dinosaurs that we're all trying to reinvent the wheel. Or possibly, that we've forgotten why we need that wheel at all.
So it's time to take a small trip down memory lane to look at how ITIL has evolved and how we got where we are today.
And more importantly: Let's figure out why history shouldn't - and won't - repeat itself!
With 20 years of experience, Jo has a demonstrated history of working in the computer software industry. From an operational background he moved into the world of IT Service Management, combining processes and tools.
Expanding that with Application Support and Project implementations, and working as Project Manager and PMO, he moved into various consultancy roles in different sectors. In recent years, Jo has been active as a Solution Architect at CTG, allowing him to focus on a wide array of topics. Important components there are recent market evolutions within the ITSM world, the necessary adaptations to Agile Service Management and pragmatic ways of bringing this into an organisation.
As such, he is also a certified trainer for specific Business Simulation games like The Phoenix Project.
In February 2019 Axelos decided to release ITIL4. It was time to ramp up ITIL in such a way that it would provide the guidance needed for anyone in the service management business to grasp "Value".
In this session, we will investigate if there is indeed value provided. How does ITIL connect with the Agile mindset of today? Can it really be integrated as part of your DevOps activities? Is the flexibility built-in or is it just "small talk"?
We will guide you through the new service architecture ITIL4 proposes, to ensure you can understand it's full potential.
And finally, as the ITIL4 version continues to grow & expand, we will provide a glimpse on their roadmap.
As a Service Management Expert with over 25 years experience in various IT positions, Eddy always aims at bridging the gap between business and IT, working out solutions which allow to take the next step. In today's world, where Agile and other transformations are severely impacting the behaviour and way of working of many organisations, Eddy is continuously involved in ensuring that existing processes can meet new challenges, and that long-standing frameworks like ITIL can cope with this type of evolutions. Eddy is a certified ITIL expert and trainer, and is a board member of ITSMf Belgium, Senior Process Consultant and ITIL Expert, CTG
The DevOps methodology is changing our ways of working, our methods of collaboration and the ideas behind proper software development. Ideally, it brings together stakeholders with different perspectives and objectives, such as business representatives, developers, analysts, testers and support engineers.
However, the IT bible for most Ops Engineers is ITSM flavoured and seasoned with sprinkles of ITIL. But how do you merge such a process mindset with an agile-ish concept of valuing people over processes? Or the lean principle to reduce “waste” such as elaborate processes and strict configuration management?
This presentation allows you to experience a dive into the wondrous DevOps world, from a new point of view. A view for people that have ample DevOps knowledge (the n00bs) or for people that have little to no idea what OPS is all about.
What are the tricks to introduce DevOps in a smooth fashion? How can you make your DevOps organisation function in a more efficient and effective way? Is there some low-hanging fruit to be found? Join this session and find out!
Breaking the system, helping to rebuild it and providing advice and guidance how to avoid problems. That is me in a nutshell. With 14 years of experience in test consultancy in a variety of environments, I have seen the best (and worst) in software development.
In my current role as Learning & Development Manager, I'm responsible for guiding our consultants, partners and customers on their personal and professional path towards excellence.
A Game? But how will a game help us pass the certificate!That is precisely one of the challenges we face in our Industry. Although a certificate provides value, real value comes from translating theory into practice.
Paul has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development.
He was an ITIL V2 author and member of the ITIL V3 advisory group.
In 2003, Paul co-founded GamingWorks, designers of Serious Business Simulations, serving a worldwide network.
In this capacity, over the years Paul has facilitated 400+ sims for a wide variety of customers across all different sectors (Telco, Industry, Finance,..). Gamingworks is a long-term partner of CTG.
Solution Architect, CTG
Senior Process Consultant & ITIL Expert, CTG
Learning & Development Manager, CTG
Owner/ director of GamingWorks
Participation to this morning seminar is upon invitation only. If you wish to receive an invitation, please send an e-mail to firstname.lastname@example.org and we'll consider your application.
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By form: https://moveit.ctg.com/contact