Bob Daelman

Bob Daelman,
CTG Vice President
Belgium, Health Solutions, United Kingdom

Be Inspired

For decades now, ITIL has been the industry standard as a best practices framework for delivering IT services.

Over the years it has evolved several times, each time guiding organisations to adapt to the situation at hand. The most recent launch of ITIL4 earlier this year seeks to address the specific challenges of Agile Service Management.

CTG understands that the success of DevOps and Agile, and the increasing pace of Digital Transformation activities not only affect your Development and Quality Assurance teams but also push the Operations departments in your organisation to join in.

In this morning seminar, we invite you to explore the possibilities ITIL4 offers.

We are happy to provide you with the necessary insights to help you discover where you can and want to go with this, and what it can bring for your own organisation.

The understanding you will gain from this will act as your compass in the storms ahead.

As the next event in in our “moveIT”- series - which focusses on all aspects of your Digital Transformation journey - we’re presenting this as a morning seminar. Sessions will come in 1 general track, allowing you to gain information in an effective and concise manner.

Not only will some of our own specialists take the stage, they will be joined by an international expert. Mr. Paul Wilkinson himself will look at the practical side of things, and share his C-Level insights with you!

At the end of what is going to be a very captivating morning, we'll provide you with ample time to meet your peers, or chat with our specialists.

Why you should attend

You fancy the content of our seminar but you prefer to find your info on the internet?
Please consider that at live events you can …

Grab educational opportunities
The educational aspect of the conference can expose you to new ways of conducting your business and help you discover how to be more productive. No matter how experienced you are at your business, everyone can learn.

Network with peers
Meet peers from a variety of Industry sectors, and share thoughts and ideas during the various networking moments, to spark new opportunities for your own business.

Encounter new vendors and suppliers
Discover innovative products and services from our partners for your business to stay competitive in today’s fast-paced world.

And let’s not forget about the fun…
Being in business should be rewarding and fun. Our conference adds a layer of enjoyment to your career by mixing a social aspect into your learning and industry branding efforts.




For decades, ITIL has been the basis for most IT Service Management organisations. In fact, it's been around for so long, most people have already forgotten how it all started.

With the focus in a lot of companies shifting to other things over recent years, and the DevOps world bringing a different mindset, it may even seem to some of us dinosaurs that we're all trying to reinvent the wheel. Or possibly, that we've forgotten why we need that wheel at all.

So it's time to take a small trip down memory lane to look at how ITIL has evolved and how we got where we are today.

And more importantly: Let's figure out why history shouldn't - and won't - repeat itself!

About Jo Herroelen

Solution Architect, CTG

With 20 years of experience, Jo has a demonstrated history of working in the computer software industry. From an operational background he moved into the world of IT Service Management, combining processes and tools.

Expanding that with Application Support and Project implementations, and working as Project Manager and PMO, he moved into various consultancy roles in different sectors. In recent years, Jo has been active as a Solution Architect at CTG, allowing him to focus on a wide array of topics. Important components there are recent market evolutions within the ITSM world, the necessary adaptations to Agile Service Management and pragmatic ways of bringing this into an organisation.

As such, he is also a certified trainer for specific Business Simulation games like The Phoenix Project.




In February 2019 Axelos decided to release ITIL4. It was time to ramp up ITIL in such a way that it would provide the guidance needed for anyone in the service management business to grasp "Value".

In this session, we will investigate if there is indeed value provided. How does ITIL connect with the Agile mindset of today? Can it really be integrated as part of your DevOps activities? Is the flexibility built-in or is it just "small talk"?

We will guide you through the new service architecture ITIL4 proposes, to ensure you can understand it's full potential.

And finally, as the ITIL4 version continues to grow & expand, we will provide a glimpse on their roadmap.

About Eddy Peters

Senior Process Consultant & ITIL Expert, CTG

As a Service Management Expert with over 25 years experience in various IT positions, Eddy always aims at bridging the gap between business and IT, working out solutions which allow to take the next step. In today's world, where Agile and other transformations are severely impacting the behaviour and way of working of many organisations, Eddy is continuously involved in ensuring that existing processes can meet new challenges, and that long-standing frameworks like ITIL can cope with this type of evolutions. Eddy is a certified ITIL expert and trainer, and is a board member of ITSMf Belgium, Senior Process Consultant and ITIL Expert, CTG




The DevOps methodology is changing our ways of working, our methods of collaboration and the ideas behind proper software development. Ideally, it brings together stakeholders with different perspectives and objectives, such as business representatives, developers, analysts, testers and support engineers.

However, the IT bible for most Ops Engineers is ITSM flavoured and seasoned with sprinkles of ITIL. But how do you merge such a process mindset with an agile-ish concept of valuing people over processes? Or the lean principle to reduce “waste” such as elaborate processes and strict configuration management?

This presentation allows you to experience a dive into the wondrous DevOps world, from a new point of view. A view for people that have ample DevOps knowledge (the n00bs) or for people that have little to no idea what OPS is all about.

What are the tricks to introduce DevOps in a smooth fashion? How can you make your DevOps organisation function in a more efficient and effective way? Is there some low-hanging fruit to be found? Join this session and find out!

About Michaël Pilaeten

Learning & Development Manager, CTG

Breaking the system, helping to rebuild it and providing advice and guidance how to avoid problems. That is me in a nutshell. With 14 years of experience in test consultancy in a variety of environments, I have seen the best (and worst) in software development.

In my current role as Learning & Development Manager, I'm responsible for guiding our consultants, partners and customers on their personal and professional path towards excellence.




A Game? But how will a game help us pass the certificate!

That is precisely one of the challenges we face in our Industry. Although a certificate provides value, real value comes from translating theory into practice.
But why a game?
Do you recognize this?
  • We sent people on certification training but things haven’t really improved?
  • We sent ITSM people onto the training but the Agile, DevOps and senior leadership don’t see the value of ITIL! How do we get them on-board?
  • We have the certificate but what now?
Answering these questions takes time, effort, frustration and sometimes pain…..or does it!
In this session we will explore how, in one day, by using a business simulation game organizations have answered these questions AND captured agreed end-to-end improvements to apply immediately.
A Game!?- Nice to have or NEED to have? Theory to practice, knowledge to results, buy-in and commitment….or do you just want the certificate!

About Paul Wilkinson

Owner/ director of GamingWorks

Paul has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development.
He was an ITIL V2 author and member of the ITIL V3 advisory group.
In 2003, Paul co-founded GamingWorks, designers of Serious Business Simulations, serving a worldwide network.
In this capacity, over the years Paul has facilitated 400+ sims for a wide variety of customers across all different sectors (Telco, Industry, Finance,..). Gamingworks is a long-term partner of CTG.



24 Sep '19

Quartier Papier



Event Location

Quartier Papier
Fabrieksstraat 55/59,

1930 Zaventem

Meet the specialists

Jo Herroelen

Solution Architect, CTG

Eddy Peters

Senior Process Consultant & ITIL Expert, CTG

Michaël Pilaeten

Learning & Development Manager, CTG

Paul Wilkinson

Owner/ director of GamingWorks


Participation to this morning seminar is upon invitation only. If you wish to receive an invitation, please send an e-mail to and we'll consider your application.

Information we collect about you and how we use this

We collect information about you when you voluntarily register for this event and if you have business inquiries or questions. This information is further used to provide you with the possibility to make changes in the choices you have made.

We will not disclose your information with other parties outside CTG and your data will be deleted as soon as the event has finished. In case the event is cancelled, we will also delete your data.

You can find the full privacy notice here.

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