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Efficiency Transformed

Your journey into effective service management

Abstract

The latest business game of our partner GamingWorks takes a step back into what service management is really all about. It is about involving the business, taking shared responsibility, visualizing context and importance and most of all, how do you connect to build success for all stakeholders. We invite you to experience how you can be part of an organisation in which you can drive the transformation of efficiency as a team. Find yourself taking up a role in the CarGo team, making sure that the 3 RoRo ships can depart on time, fully loaded with cars towards yet another happy customer!

About Eddy Peters

Principal ITSM Consultant & ITIL Expert, CTG

As a Service Management Expert with over 25 years experience in various IT positions, Eddy always aims at bridging the gap between business and IT, working out solutions which allow to take the next step. In today's world, where Agile and other transformations are severely impacting the behaviour and way of working of many organizations, Eddy is continuously involved in ensuring that existing processes can meet new challenges, and that long-standing frameworks like ITIL can cope with this type of evolutions. Eddy is a certified ITIL expert and trainer, and is a board member of ITSMf Belgium, Senior Process Consultant and ITIL Expert, CTG.

 

About Claudine Koers

Business Development Manager at GamingWorks BV
As a devotee, groupie, addict of Serious Gaming, I have the honor to work at GamingWorks. Motivation and enthusiasm in employees drives me to do my best. My focus is improving collaboration between people, inspired by Lean, DevOps, Agile, ITSM. I found that better collaboration leads to even better organizational performance. I have a great day when I have helped others to have fun in their work and taught them to have the guts to experiment to the limits of their abilities. No wonder I believe in experiential learning. ;-)