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Efficiency Transformed

Fail Frequently, but consistently

Video

Abstract

Last year, Paul Wilkinson presented ‘The Shiny New Thing that Really Helps’ (SNTTRH), revealing the 5 key reasons we fail ‘Frequently’ and ‘Consistently’ when we adopt shiny new frameworks and solutions.

Since then he has presented The SNTTRH to thousands of organizations around the World, gaining feedback, identifying shocking discoveries revealing what we need to do more ‘Frequently’ and ‘Consistently’ if we are to succeed.

This session will reveal those results gained from feedback from these sessions and the results of a global survey conducted in late 2022, giving tips to improve the chance of transformation success.

About Paul Wilkinson

Grumpy old man in IT
Paul has been actively involved in ITSM for more than 40 years in a variety of roles from operations, to development to IT management. He was also actively involved in the development of ITIL Practitioner which introduced the Guiding principles to align ITIL to a more Agile way of working.

Paul was Business Development Director of GamingWorks, the company that develops business simulation games such as the internationally renowned ‘Apollo 13 – an ITSM case experience’. He is the also co-author and developer of the ‘ABC of ICT’ (The Attitude, Behavior and Culture of ICT) publications, having conducted ABC workshops and simulation workshops with delegates representing more than 5000 organizations world-wide.

Paul is now recently retired, yet remains highly active as the ‘Pointy-Fingered-Grumpy-Old-Man-In-IT’ and Chief architect of ‘The Shiny New Thing that Really Helps’.